Refund Policy – Dore Nature

At Dore Nature, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

• You may request a refund within 30 days of receiving your order.

• To be eligible, your item must be in the original packaging.

2. Refund Process

• To start a refund, please contact our support team at info@dorenature.com with your order number and details of your request.

• Once we receive your request, we will provide instructions on how to return your product (if required).

3. Refund Approval

• Once your return is received and inspected, we’ll notify you by email.

• If approved, a refund will be processed automatically to your original payment method.

• Refunds typically take 5–10 business days to appear on your account.

4. Non-Refundable Items

• Gift cards and promotional items are non-refundable.

• Shipping fees (if applicable) are not refundable.

5. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, email us at info@dorenature.com.